Refund policy
At Westwatchs, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
1. Returns
You may return your item within 14 days of receiving your order.
To be eligible for a return:
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The watch must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Items that show signs of wear, damage, resizing, or alteration cannot be returned.
2. Non-Returnable Items
The following items cannot be returned:
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Final sale or clearance items
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Gift cards
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Customized or engraved watches
3. Refunds
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
If approved:
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Your refund will be processed to your original payment method.
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Please allow 5–10 business days for the refund to appear in your account.
Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).
4. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
📧 [your email address]
5. Return Shipping
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Customers are responsible for return shipping costs.
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We recommend using a trackable shipping service, as we are not responsible for lost returns.
6. Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
7. Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
Westwatchs
📧 Email: [your email]
🌐 Website: westwatchs.com